- +91 8308625522
- hello@veologi.com
- Tue – Sun : 12 PM – 9 PM · Monday Closed
Last updated: 1 August 2026
This Refund and Cancellation Policy explains the terms applicable to appointments, consultations, treatments, and payments made to Veologi Clinic (“Clinic”, “we”, “our”, or “us”). By booking an appointment or making a payment, you agree to this Policy.
If you need to cancel or reschedule your appointment, please contact us by phone, WhatsApp, or email.
If you cancel your appointment at least 24 hours before the scheduled time, you may choose either a full refund of the prepaid consultation fee or free rescheduling to another available date.
If you cancel less than 24 hours before the scheduled appointment, you will be entitled to one free reschedule to another available date. However, the prepaid consultation fee will not be refunded.
If a patient fails to attend the scheduled appointment without prior notice, the Clinic may treat the appointment as a “No-Show.” In such cases, any advance payment may be forfeited, and a new appointment may require payment of a fresh consultation fee.
Patients may request to reschedule an appointment subject to availability.
The Clinic will make reasonable efforts to accommodate the requested date and time; however, rescheduling is not guaranteed and depends on appointment availability.
Consultation fees paid for services already provided, whether in-clinic or through telemedicine, are non-refundable.
A consultation shall be considered completed once the consultation has commenced and professional medical advice has been provided by the treating doctor.
Treatment packages and prepaid procedures are non-refundable and non-transferable. Unused sessions must be used within the validity period specified by the Clinic. Requests to extend the validity of a treatment package will be considered on a case-by-case basis and may be approved at the sole discretion of the Clinic.
Refunds may be provided in cases of duplicate or excess payment, payment made due to a technical error, cancellation eligible under this Policy, or if the Clinic is unable to provide the booked service.
If an online consultation cannot be completed or is materially disrupted due to a technical failure on the Clinic’s side, the patient may choose either a full refund of the consultation fee or reschedule the consultation at no additional cost.
If approved, the refund will be processed through the original mode of payment within 7 to 14 business days, subject to the processing time of the bank or payment service provider.
The Clinic reserves the right to cancel or reschedule an appointment due to unforeseen circumstances, including doctor unavailability, medical emergencies, equipment malfunction, or other operational reasons.
Where an appointment is cancelled by the Clinic, the patient may choose to:
Reschedule the appointment without additional charges; or
Receive a refund of any advance amount paid.
Medical consultation fees and procedure charges cover the professional services provided and do not guarantee any particular medical or cosmetic outcome.
Refunds will not be granted solely because the desired treatment results were not achieved, provided the services were rendered with reasonable professional care and skill.
For cancellation, rescheduling, or refund requests, please contact:
Address: Pune, Maharashtra
Email: hello@veologi.com
Phone / WhatsApp: +91-8308625522
Websiter: www.veologi.com
The Clinic reserves the right to amend this Refund and Cancellation Policy at any time. Any changes will be published on this page with the revised effective date.
